How do I return an item?
After Nov 15th, our return policy is extended past 30 days to January 5th for all holiday gifts!
Customer Service Guarantee:
It is our priority to make sure every transaction is a positive one and that you are pleased with your purchase.
If for any reason you are not completely satisfied with any item we offer exchanges, replacements and 30 day item cost refunds plus one year manufacturer warranties.
If by chance your item arrives damaged please contact us upon receipt and we will assist with pickup and replacement promptly.
Easy 30 Day Returns:
In the event your item arrives damaged, pick up and replacement are processed promptly. Please contact us upon receipt of the item.
Returns for reasons other than damage please retain original packaging and contact us for return authorization code and instructions within 30 days for exchange or item cost refund. For items shipped free and returned for reasons other than damage, item cost refund is determined by deducting a 15% ($10 minimum) shipping cost.
Important! Addresses and instructions for returns vary since some of our items ship manufacturer direct. Please follow the steps below for authorization and instruction before sending your item back.
1. Email [email protected] or call to request a return authorization code and instructions.
2. Pack the item in the original container with all original packing materials plus enclose the return authorization code and return via UPS or Fed Ex insured to the address we provide you. Returns must be sent insured in case of damage in transit. Please Note: Unauthorized, poorly packed or non-insured packages will be refused/returned to sender. Items must be in new, unused condition and original product packaging is required for returns.
3. Questions? Call or email [email protected]
1 Year Warranty:
Our jewelry box and specialty gift manufacturers warranty their products for 1 yr. from manufacturer defect and inferior workmanship. If during one year from the date of your purchase, it is found to be defective, please contact us with specific details about the problem and we will provide instructions for an exchange replacement by the manufacturer. Instructions vary by manufacturer, please do not send your item back without our instructions and return authorization approval code.
Thank you for shopping with ChasingTreasure.com!
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