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Shipping and Returns Information

 
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Product Code: SHIPPING_INFO



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Shipping and Returns Information

How to received Free Shipping on US orders over $50:
On the final checkout page, you will be asked to Select a Shipping Method.  Several options are offered, if you would like free shipping, select "FREE GROUND SHIPPING over $50" as your shipping method.

Shipping & Returns:

We stand by our products and want you to be happy with your purchase. Our customer service reps are ready to assist you with order questions or easy 30 day returns, replacements or exchanges.

Customer Service Guarantee:
It is our priority to make sure every transaction is a positive one and that you are pleased with your purchase. If for any reason you are not completely satisfied with any item we offer exchanges, replacements and 30 day item cost refunds plus one year manufacturer warranties. If by chance your item arrives damaged please contact us upon receipt and we will assist with pickup and replacement promptly.

Questions?
Call us at 1-866-448-0809, or send an email to sales@chasingtreasure.com We're happy to help!
Features
  • Fast Shipping - All items are brand new, professionally packed and ship 1-3 days from receipt of payment from suppliers nationwide or from our warehouse in Spokane, WA. Shipping cost is determined by zip code and weight. Orders are processed same day as purchase and most ship within 1-2 business days. During the holidays there may be an additional 2-3 day lead time.
  • In a hurry? Let us know! All items can be sent with upgraded shipping to UPS 3day, 2day or Overnight delivery to guarantee the number of days in transit once the item leaves our warehouse. Let us know your delivery deadline in the order notes so we can best assist you in meeting it. Note: In the event of delivery exceptions caused by weather delay UPS does not guarantee transit times.
  • Track Your Order - Delivery Tracking is provided within 24-48 hours of shipment. You will receive an email of shipping notice and a link to view the tracking number documented in your registerd account.
  • If you used guest check out and did not create an account, please call us and we will provide the tracking information to you by phone.
  • APO/FPO shipping is available on all items by special order Please allow a 7-10 day lead time prior to shipment. All APO/FPO shipments are sent insured from our Spokane, WA warehouse and all sales are final. Free shipping does not apply to APO orders. Please select a paid shipping method at checkout.
  • International - We welcome international transactions. All items are available by special order for worldwide shipment from our Spokane, WA warehouse. Please allow an additional 7-10 day lead time prior to shipment. International shipments are sent by UPS. Shipping rates are calculated live from UPS.com and a $14.95 special order fee is added. Contact us at sales@chasingtreasure.com for further details regarding specific items and delivery cost. All international sales are sent insured and are final.
  • NOTE: Our shipping charges do not include duties and taxes which vary by order and country and are collected by customs once the item reaches your country. Duties and taxes are the responsibility of the shipment recipient. Insurance: UPS and Fed Ex shipments include free insurance.
  • No Sales Tax - Only orders shipped to WA are charged sales tax (8.7%)
  • Easy 30 Day Returns - In the event your item arrives damaged, pick up and replacement are processed promptly. Please contact us upon receipt of the item. Returns for reasons other than damage please retain original packaging and contact us for return authorization code and instructions within 30 days for exchange or item cost refund. For items shipped free and returned for reasons other than damage, freight is not refunded. The item cost refund is determined by deducting a 15% ($10 minimum) shipping cost.
  • Important! Addresses and instructions for returns vary since some of our items ship manufacturer direct. Please follow the steps below for authorization and instruction before sending your item back.
  • 1. Email returns@chasingtreasure.com or call to request a return authorization code and instructions.
  • 2. Pack the item in the original container with all original packing materials plus enclose the return authorization code and return via UPS or Fed Ex insured to the address we provide you. Returns must be sent insured in case of damage in transit. Please Note: Unauthorized, poorly packed or non-insured packages will be refused/returned to sender. Items must be in new, unused condition and original product packaging is required for returns.
  • 3. Questions? Call or email returns@chasingtreasure.com Returns are extended past 30 days during holidays.
  • 1 Year Warranty - Our jewelry box and specialty gift manufacturers warranty their products for 1 yr. from manufacturer defect and inferior workmanship. If during one year from the date of your purchase, it is found to be defective, please contact us with specific details about the problem and we will provide instructions for an exchange replacement by the manufacturer. Instructions vary by manufacturer, please do not send your item back without our instructions and return authorization approval code.
  • Thank you for shopping with ChasingTreasure.com!

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